Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Shipping
Free returns are available within the Continental U.S. If your purchase was made in the Continental U.S. and will be returned from the Continental U.S., we will provide a prepaid return shipping label.
For purchases made outside of the U.S. that are being returned from outside of the U.S., the buyer is responsible for all return shipping costs.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.
There are no returns for digital purchases.
To start a return, please contact us at:
Returns should not be sent without first contacting us.
Return address:
Pro Home Products, LLC
2040 Merrick Road Unit 207
Merrick, NY 11566
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at:
European Union Customers
Customers located in the European Union have the right to withdraw from purchases within 14 days after receiving their order.
To exercise this right, please use the "EU Cancellation & Withdrawal" page available on this website. Upon receipt of your request, we will confirm receipt and provide return instructions.
For returns originating outside of the United States, including those from the European Union, the customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Digital purchases are not eligible for return or withdrawal.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Non-Returnable Items
Certain items cannot be returned, including digital downloads.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the replacement item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: